Overstock.com Investor

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May 7, 2004 at 12:00 AM EDT
Overstock.com Customer Satisfaction Ranks Higher Than Brick-and-Mortar Retailers, Fourth Among E-Tailers

SALT LAKE CITY, May 7, 2004 /PRNewswire-FirstCall via COMTEX/ -- Consumers rated Internet retailer Overstock.com (Nasdaq: OSTK) fourth in overall customer satisfaction among all participating U.S. retailers, according to the latest American Customer Satisfaction Index data.

Overstock.com scored an 81 on the latest ACSI report. This score is higher than brick-and-mortar Department/Discount and Specialty Retail Stores rated by ACSI, and higher than all e-tailers scored by ACSI with three exceptions: Amazon.com, BarnesandNoble.com, and eBay.com.

Patrick M. Byrne, president of Overstock.com, said, "I'm thrilled with our score, but I'm more thrilled to have a benchmark against which to measure ourselves. We can do better. We're number four: we'll try harder."

The ACSI is produced through a partnership of the University of Michigan Business School, the American Society for Quality (ASQ), and the international consulting firm, CFI Group. It measures the customer experience across seven economic sectors, 38 industries, and more than 200 companies and federal or local government agencies using a 0 to 100-point scale -- 100 being the best. More than 75,000 consumers are identified and interviewed annually. Since the baseline study in 1994, a sample has been amassed of more than 750,000 respondents.

About Overstock.com

Overstock.com Inc. is an online "closeout" retailer offering discount, brand-name merchandise for sale over the Internet. The company offers its customers an opportunity to shop for bargains conveniently, while offering its suppliers an alternative inventory liquidation distribution channel. Overstock.com is a publicly traded company listed on the NASDAQ National Market System, headquartered in Salt Lake City, and can be found online at www.overstock.com.

Overstock.com is a registered trademark of Overstock.com, Inc. All other trademarks are the property of their respective owners.

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements include, but are not limited to, statements regarding Overstock.com's ability to improve its ACSI score. These forward-looking statements involve certain risks and uncertainties that could cause actual results to differ, including, but not limited to, our limited operating history, our ability to manage growth, a general downturn in economic conditions, and such other risks as identified in our Form 10- K for the year ended December 31, 2003, and all our subsequent filings with the Securities and Exchange Commission, which contain and identify important factors that could cause the actual results to differ materially from those contained in our projections or forward-looking statements.

SOURCE Overstock.com

media, Scott Blevins, +1-801-947-3133, sblevins@overstock.com,
or investors, Kathryn Huang Hadley, +1-801-947-3282, khuang@overstock.com,
both of Overstock.com, Inc.
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